Return and Refund Policy – Setkkart

Last Updated: 22 October 2026

At Setkkart, we strive to provide high-quality customized printing products and personalized gifts to our customers. If you experience any issues with your order, we are here to help.

This Return and Refund Policy explains the conditions under which products purchased from www.setkkart.in may be eligible for return, replacement, or refund.

1. Return Window

Setkkart offers a 2-day return policy from the date of delivery for eligible products.

Customers must contact us and raise a return request within 2 days of receiving their order.

Requests submitted after this period may not be accepted, except where required under applicable law or where Setkkart approves an exception.

2. Eligibility for Returns

A product may be eligible for a return or replacement if:

• The product received is damaged or defective.

• The wrong product has been delivered.

• The product has a significant issue or does not match the confirmed order specifications.

• The return request meets the applicable conditions of this policy.

To help us review your request, please provide your order number, a description of the issue, and clear photographs or an unboxing video, where available.

Any supporting photographs or videos help us investigate the issue. The absence of an unboxing video alone will not automatically disqualify a valid claim where applicable law provides otherwise.

3. Customized and Personalized Products

Setkkart specializes in customized printing products, including printed mugs, personalized photo frames, LED photo frames, lamps, and other personalized gifts.

Since these products may be prepared using customer-provided photographs, names, messages, or designs, customized and personalized products are generally not eligible for return or refund due to a change of mind, personal preference, or incorrect details supplied by the customer.

However, if a customized product arrives damaged, defective, incorrect, or materially different from the confirmed order specifications, please contact us within 2 days of delivery.

We will review the issue and determine an appropriate resolution, such as a replacement, refund, or other remedy, in accordance with this policy and applicable law.

4. Products Not Eligible for Return

Unless required by applicable law or approved by Setkkart, the following may not be eligible for return:

• Products damaged after delivery due to misuse, mishandling, or improper care.

• Products altered, modified, or repaired by the customer.

• Products returned without prior approval or that do not meet the applicable return conditions.

• Customized products where the issue arises solely from incorrect photographs, spelling, names, messages, or other details submitted by the customer.

• Products for which a return is requested solely because the customer has changed their mind or no longer wants the item.

These exclusions do not override any rights or remedies available to customers under applicable law.

5. How to Request a Return

To request a return or replacement, please follow these steps:

1. Contact Setkkart within 2 days of receiving your order.

2. Provide your order number and registered contact details.

3. Explain the reason for your request.

4. Share clear photographs or other supporting evidence of the issue, where applicable.

5. Wait for our team to review your request and provide the next steps.

Please do not ship a product back before receiving return instructions from our support team.

6. Return Shipping

If a return or replacement is approved because the product arrived damaged, defective, incorrect, or materially different from the confirmed order specifications, Setkkart will communicate the applicable return shipping or pickup arrangements.

For other approved returns, any applicable return shipping charges will be communicated to the customer before the return is completed.

Customers should package the product securely when a return shipment is required.

7. Refund Policy

If a refund is approved, it will be processed after the return or issue has been reviewed and any required verification has been completed.

Refunds will generally be issued through the original payment method wherever possible. If that is not feasible, an alternative method may be arranged with the customer’s agreement, subject to applicable law.

The time taken for the refunded amount to appear in your account may depend on your bank, payment provider, or payment method.

Any refund timeline communicated by our support team will depend on the circumstances of the case and the relevant payment provider.

8. Replacement Policy

Where appropriate, Setkkart may offer a replacement for an approved damaged, defective, incorrect, or materially mismatched product.

Replacement availability depends on the product, the nature of the issue, and stock or customization requirements.

If a replacement is not reasonably available, we will discuss an appropriate alternative resolution, including a refund where applicable.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already entered production, been customized, packed, or dispatched may not be eligible for cancellation under our normal process.

Any cancellation or refund will be handled according to the applicable order conditions and legal requirements.

10. Delivery Issues

If your order arrives damaged, incomplete, or incorrect, please notify us within 2 days of delivery so that we can investigate and assist you.

If your order has not arrived within the expected delivery period, please contact our support team with your order details.

Nothing in this section limits any remedies available under applicable law.

11. Contact Us

For return, refund, or replacement requests, please contact Setkkart using the details below:

• Business Name: Setkkart

• Website: https://www.setkkart.in

• Email: setkkart@gmail.com

• Phone: +91 8882339395

Please include your order number in all return-related communications so that we can assist you efficiently.

12. Policy Updates

Setkkart reserves the right to update this Return and Refund Policy from time to time. Any revised policy will be published on this page with an updated “Last Updated” date.

Changes will apply as permitted by applicable law and will not remove rights that customers are legally entitled to retain.