At Setkkart (“we,” “us,” “our,” or “Setkkart”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, www.setkkart.in, place an order, or interact with our services.

By accessing our website or purchasing our products, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following types of information:

• Personal Information: Your name, phone number, and email address.
• Billing and Shipping Information: Your billing address, delivery address, and other details required to deliver your order.
• Order Information: Products purchased, order history, transaction references, and order preferences.
• Personalization Information: Names, photographs, messages, quotes, designs, or other content you voluntarily provide for customized printing products.
• Payment Information: Payment status and transaction details provided by our payment service providers. We generally do not store complete debit card, credit card, UPI, or banking credentials on our own servers.
• Technical Information: IP address, browser type, device information, website activity, and cookie-related information, where applicable.
• Customer Support Information: Information you share with us when contacting us regarding orders, returns, refunds, or other queries.

We collect only the information reasonably necessary to operate our website, process orders, provide our services, and improve your shopping experience.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To process, confirm, and fulfill your orders.
• To create and customize products according to your submitted requirements.
• To process payments, cancellations, returns, and refunds.
• To arrange shipping and deliver products to your address.
• To communicate order confirmations, dispatch notifications, and delivery updates.
• To respond to customer queries and provide after-sales support.
• To improve our website, products, services, and customer experience.
• To maintain transaction records and comply with applicable legal requirements.
• To detect, prevent, and investigate fraud, misuse, or unauthorized transactions.
• To send promotional offers, product updates, and marketing communications where permitted by applicable law and your preferences.

You may opt out of promotional communications at any time. However, we may still send essential service-related messages regarding your orders or account.

3. Customized Products and Personalization Data

Setkkart offers personalized and customized printing products, including printed mugs, photo frames, LED photo frames, lamps, and other personalized gift items.

To fulfill such orders, we may process photographs, names, text, messages, or designs that you voluntarily submit to us.

We use this information primarily to prepare and deliver your customized products, provide customer support, and resolve order-related issues.

Customers should ensure that they have the necessary rights or permission to share any photographs, images, or other content submitted for printing.

We take reasonable steps to handle personalization information responsibly and restrict access to authorized persons involved in fulfilling your order. We retain such information only for as long as reasonably necessary for order fulfillment, customer support, business records, or legal requirements.

4. Payment Information

Payments made through www.setkkart.in may be processed by third-party payment gateways or service providers.

We do not generally store complete payment card details, UPI PINs, banking passwords, or other sensitive payment credentials on our own servers. Payment information is handled by the relevant payment provider according to its applicable terms, privacy policy, and security practices.

Setkkart is not responsible for the independent privacy practices of third-party payment providers, although we take reasonable steps to work with service providers appropriate for our business.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Ensure the website functions properly.
• Remember user preferences and improve the shopping experience.
• Understand website traffic and visitor behavior.
• Analyze website performance and marketing effectiveness.
• Support advertising and measurement activities, where applicable.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

Where required by applicable law, we will seek the necessary consent for the use of cookies or similar technologies.

6. Sharing of Personal Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business and fulfill your requests, including:

• Payment Service Providers: To process payments, refunds, and transactions.
• Courier and Logistics Partners: To ship and deliver your orders.
• Website and Hosting Providers: To maintain our website and related infrastructure.
• Analytics and Marketing Providers: To understand website performance and measure advertising effectiveness, where applicable.
• Customer Support Providers: To respond to your queries and manage order-related communications.

We may also disclose information when required by applicable law, a lawful request from an authority, legal proceedings, or when reasonably necessary to protect our rights, customers, website, or business.

Where personal information is shared with service providers, we take reasonable steps to ensure it is handled appropriately and only for relevant purposes.

7. Order Processing and Shipping

To process and deliver your order, we may share necessary details, such as your name, phone number, shipping address, and order information, with our delivery and logistics partners.

These details are used to fulfill your order, coordinate delivery, and resolve shipping-related issues.

Please ensure that the contact and delivery information provided during checkout is accurate and complete.

8. Data Security

We take reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Access to customer information is limited to what is reasonably necessary for business operations and order fulfillment.

However, no method of online transmission or electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Processing and fulfilling orders.
• Maintaining transaction and business records.
• Providing customer support and resolving disputes.
• Preventing fraud and misuse.
• Meeting applicable legal, tax, accounting, and regulatory obligations.

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law and our retention practices.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction or updating of inaccurate information.
• Request deletion of personal information where legally permitted.
• Withdraw consent where processing is based on consent.
• Opt out of promotional or marketing communications.
• Raise a concern about how your personal information is handled.

To exercise these rights, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing certain requests.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways, or other external services.

These third parties may have their own privacy policies, terms, and security practices. Setkkart does not control and is not responsible for the privacy practices of independent third-party websites.

We encourage you to review their respective policies before sharing personal information with them.

12. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate authorization or consent where required by applicable law.

If we become aware that personal information has been collected in circumstances that violate applicable legal requirements, we will take reasonable steps to address the issue, including deletion where appropriate.

13. Returns, Refunds, and Cancellations

Setkkart offers returns, refunds, and cancellations in accordance with its applicable policies and the eligibility conditions for the products purchased.

Customized or personalized products may be subject to specific eligibility conditions. Customers should review our Return and Refund Policy before placing an order.

Any customer information required to process an eligible return, refund, replacement, or cancellation will be used for the relevant purpose and handled in accordance with this Privacy Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, technology, or applicable laws.

Any revised version will be published on this page with an updated “Last Updated” date. We encourage customers to review this page periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Business Name: Setkkart
Website: https://www.setkkart.in
Email: setkkart@gmail.com
Phone: 8882339395
Address: D-107 Solanki Market Madhu Vihar, New Delhi – 110059

We will make reasonable efforts to respond to privacy-related requests in accordance with applicable law.

By using our website or purchasing our products, you acknowledge that you have read this Privacy Policy.