At Setkkart, we take pride in delivering high-quality customised and ready-to-ship products. Every item is carefully checked before dispatch to ensure it meets our quality standards. However, if you face any issue with your order, we’re here to help.
Returns
Customised Products
Since customised products are made specifically based on your design, photos, or requirements, they are not eligible for return or exchange unless:
- The product is damaged during delivery
- You receive a defective or incorrect item
Non-Customised (Ready Products)
For ready-to-ship products, returns are accepted under the following conditions:
- Return request must be raised within 3 days of delivery
- The product must be unused and in original packaging
- Proof of issue (images/video) may be required
Refunds
Once your request is approved:
- Refund will be processed within 5–7 working days
- Amount will be credited to your original payment method
If the order was placed using Cash on Delivery, refund may be processed via bank transfer or store credit.
Replacement Policy
We offer free replacement in case of:
- Damaged product
- Printing error
- Wrong item delivered
Our team will verify the issue and arrange a replacement accordingly.
Cancellation Policy
- Orders can be cancelled before they are processed or printed
- Once the customisation process has started, cancellation will not be possible
Non-Returnable Items
The following items are not eligible for return:
- Personalised/customised products (unless damaged or defective)
- Items used or altered after delivery
How to Request a Return or Refund
To request a return, replacement, or refund:
- Email us at: setkkart@gmail.com
- Or contact us via WhatsApp with your order details
- Include clear photos/videos of the issue
Our team will review your request and respond as soon as possible.
Contact Us
If you have any questions regarding returns or refunds, feel free to reach out to us. We’re here to ensure a smooth and satisfactory experience for every customer.